Effective Date: January 1, 2025
Contact Email: info@q24training.com

Q24 Training (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services, website, applications, or interact with us in person.

By using our services, you agree to the practices described in this Privacy Policy.

We may collect the following types of information:

• Personal Information: Name, email, phone number, date of birth, address, emergency contact.
• Health & Fitness Information: Medical history, physical activity readiness forms (PAR-Q), training preferences, performance data, injury/rehabilitation notes.
• Payment Information: Billing details, credit/debit card details, transaction history.
• Technical Information: IP address, browser type, device information, cookies, usage data.
• Communication Records: Emails, text messages, social media interactions, and client feedback.

Your information may be used for:

• Delivering training, physical therapy, nutrition, and performance services.
• Scheduling, tracking, and managing sessions.
• Processing payments and managing billing.
• Improving our programs, website, and mobile applications.
• Ensuring safety and compliance with health regulations.
• Communicating with you about updates, offers, and services.
• Legal and regulatory compliance.

We do not sell your personal information. We may share your information with:

• Authorized Staff & Trainers: For delivering training and therapy services.
• Third-Party Service Providers: Payment processors, scheduling platforms, and app providers.
• Healthcare Professionals: Only if you consent or in case of medical emergency.
• Legal Authorities: If required by law or to protect safety and rights.

• We implement administrative, technical, and physical safeguards to protect your data.
• Sensitive data (such as medical records and payment info) is encrypted and stored securely.
• We retain your information only as long as necessary to provide services and comply with law.

You have the right to:

• Access, correct, or update your information.
• Request deletion of personal data (subject to legal obligations).
• Opt out of marketing communications at any time.
• Request a copy of your stored personal information.

To exercise your rights, contact us at info@q24training.com.

Our website and applications may use cookies, analytics, and tracking technologies to improve user experience. You may disable cookies through your browser settings, but some features may not function properly.

Our services are not directed to children under 13. For minors participating in training, a parent/guardian must provide consent.

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 info@q24training.com